ISEAL is offering an exciting opportunity to work in a sustainability focused setting for a proactive and process-oriented individual with excellent attention to detail and a passion for good customer service. The role provides administrative, logistical, and communications support as part of the team dealing with all membership aspects, offering valuable exposure to a wide range of sustainability schemes. If you are looking to apply your existing administration skills to work in a customer facing role, this opportunity will provide you with excellent insight and access to a wide network.
ISEAL supports sustainability standards and similar market-based sustainability systems to improve their impacts on people and planet. The Coordinator will support two crucial functions of the membership team. On the compliance side, the role will be the first point of contact for members, ensuring that member evaluations and associated tasks are coordinated effectively. On the services and prospecting side, the coordinator will engage with a diverse range of organisations working in sustainability, assisting in pitching and communicating clearly about the membership value, the application process and its requirements, as well as providing specialist services and support.
To be considered for this role, you will be highly organised with great attention to detail, be process oriented and committed to providing excellent customer service. You will enjoy working on a varied set of tasks related to different areas of the membership provision. Having gained a good level of work experience, you are familiar with process administration, customer service, and stakeholder communications. You have an interest in learning more about member compliance processes and service provision. This role is supported by two associate managers in the team.
Key responsibilities we will entrust you with:
Membership applications and compliance programme
· Deliver administrative tasks in the compliance programme and application process, including scheduling calls, sourcing and maintaining evaluator records of competence & conflict of interest
· Coordinate the application process for aspiring members, pre-assess completeness of applications, and provide process guidance and support throughout their application journey
· Coordinate independent external member evaluations and act as main point of contact, responding to enquiries
· Maintain and update the Salesforce Compliance portal (platform used to manage evaluations)
· Record and track data across various platforms, updating logs and content on the ISEAL website
· Coordinate information and produce reports / minutes in support of programme management, the ISEAL Membership Committee and strategic development of the compliance programme
· Contribute to systematic measurement and improvement of the compliance programme
Services and member prospecting
· Act as the first point of contact and respond to enquiries about ISEAL, services and membership
· Schedule and co-lead prospect calls, taking notes and supporting follow up actions
· Support to develop and maintain effective relationships with members and prospect members, as well as key stakeholders related to the compliance programme
· Use and continually improve record-keeping systems, tracking customer relationships on Salesforce and support member/customer prospecting processes
· Coordinate customer relationships related to the ISEAL Insight subscription package, including recruiting new customers and supporting existing relationships, tracking payments, and coordinating delivery of content
· Support delivery of ISEAL’s training courses, including coordinating promotions, registrations and event logistics
· Deliver administrative tasks to support ISEAL’s tailored services processes, including preparing service agreements on contract management system and managing payments
General
· Assist in promoting best practice in use of IT, communications and knowledge management systems within projects, and support efforts to help bring about improvements
· Provide ad hoc support to organisation-wide initiatives, if needs arise
· Liaise with colleagues at all levels across organisation
· Additional responsibilities as assigned by supervisors
Experience, Knowledge and Attribute
· Experience working or interning in a support/administrative role, ideally in an international NGO, professional or membership organisation
· Some experience in a role encompassing customer service, communications or sales, with a focus on high quality services
· Strong organisational skills, with some experience with supporting administration, meeting coordination, logistics, contracts etc.
· Strong attention to detail, with demonstrated experience with proof-reading and record management or similar
· Confidence in using digital tools and systems, with a proactive attitude to improvements
· Good time management and ability to organise multiple simultaneous tasks efficiently
· Excellent written & spoken English, with proven ability to write clearly and concisely
· Confidence in communicating with colleagues, customers and external partners, displaying professionalism in both online and in-person settings
· Ability to communicate and work effectively in a largely remote, international environment
· Ability to thrive in a dynamic work environment with changing projects and working with multiple reporting lines
· Confidence in using the Microsoft Office suite and IT systems, familiarity with virtual meeting tools (e.g. MS Teams, Zoom, etc), use of contact management databases (e.g. Salesforce)
· Interest in social, environmental, and economic sustainability
Additionally desirable
· Experience in a compliance related role
· Exposure to a professional sales environment
About ISEAL
ISEAL supports ambitious sustainability systems and their partners to tackle the world’s most pressing sustainability challenges – from the climate emergency and biodiversity crisis to human rights and persistent poverty. ISEAL Community Members include many of the most respected sustainability schemes worldwide and are active across a diverse range of sectors. Read more about us on our website www.iseal.org.
ISEAL´s culture and how we will help you thrive
Our values are Connection, Empowerment, Inspiration, Wellbeing, Effective Working and Creativity.
These are traits we value in each other and in the organisation overall and we instil these in all our processes and interactions.
The issues we work on are of a global nature and our team reflects this, with individuals from many different backgrounds and nationalities. We know this diversity adds to the high quality of work we deliver as an organisation and through our commitment to diversity and inclusion we want to add strengths and perspectives in our team with each recruitment. Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas forming part of someone´s identity. We are proud to be an equal opportunities employer.
As an organisation, we also support our people in their personal and professional development, with specific budgets and processes enabling individuals to take advantage of growth and development opportunities.
We offer 25 days of annual leave, to which we will add a day a year after 2 years (to a maximum of 30 days), as well as an extra five days as a one off once you have been with us for a full five years.
We recognise individuals’ preferences when it comes to where and when to work through a hybrid working model with a minimum of 4 days per month in the London office as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.
Other relevant information
Term: This is an initial contract of one year with the possibility of extension
Working hours: Full time, 37.5 hours per week
Salary: £30,000 – 34,500 per annum, depending on experience (full time, 37.5 hours per week)
Location: London. Applicants will need to provide evidence that they are entitled to work in the UK. An ability and willingness to work in a hybrid work environment is required.
International travel: The post holder will be required to undertake occasional international travel
How to apply
Deadline for applications: 2 November 2025
Please use this link to submit your application: TBC
Enquiries about the role can be directed to [email protected].
Please note we will not individually contact applicants unless they are shortlisted for interview.
Interview process
Please see below the planned interview process (please note that we will endeavor to keep to this schedule, but some dates may be subject to change)
First interviews (Teams): w/c 6-10 November
Pre-interview timed exercises (between 60 – 90 minutes from home): 12-17 November
Panel interviews (Teams or in person): w/c 17 November
Decision: by late November
Accessibility
If candidates require additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests.
Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises